DCH Collision Center Facts

Ø One of the largest Collision Center’s in New Jersey at 43200 square feet with 35000 square feet dedicated to production. Our large capacity eliminates scheduling issues. Customers are invited to bring in their vehicle when it’s convenient for them.

Ø There are 5 appraisers on staff. Each appraiser is insurance company specific with cross training to insure guideline compliance.

Ø Our current rolling 12 month Customer Satisfaction Index (CSI) score are: Body work at 96.3, Paint work at 98.3, Detail at 98.4, and Would Recommend at 92.7 with 1057 surveys.

Ø We run a second shift of painters and combination techs to aid in getting the small claims out quicker.

Ø Saturday hours from 8:00 AM to 3:00 PM.

Ø We have our own towing capabilities, as well as local back up for overflow.

Ø Clean, large reception area with Wifi, television, refreshments, and Enterprise Rental on sight for customer convenience.

Ø We use PPG refinishing products and all repairs come with a lifetime guarantee.

Ø Thirty employees with varying degrees of training. The technical staff is Toyota Certified, BMW Certified, PPG Certified, and training is ongoing with ASE, I-Car, PPG, and Toyota.

Ø State of the art equipment including 3 Nova Verta spray booths, one of the booths is a twin, 4 Car-O-Liner frame benches and 2 Car-O-Vision computer stations, 2 Elektron Multispot MI-100 spot welders, 8 mig welders, and a shop capacity of about 50 cars comfortably. The Vision system allows us to e-mail frame damage specifications to appraisers and insurance personal. This allows for greater communication between repair partners.

Ø Estimated monthly capacity is 500 to 550 cars.

Ø Our new 52500 square foot state of the art parts and service facility is directly across the street. They do our alignments and some of the mechanical and electrical repairs. This allows our body technicians to concentrate on the body repairs. Two members of the parts staff are dedicated to the collision center needs.

Ø SP-2 Certified. Hazardous materials training and compliance certification.

Ø Painters have completed their Environmental Compliance training for the National Emission Standards for Hazardous Air Pollutants standards.

Ø All painters have begun water borne paint training and we are targeting the 3^rd quarter to convert.

Ø Secure outdoor storage and indoor storage available also.

Recent DCH Collision Center Improvements

Ø  IP Phone System-Each employee who has customer contact needs has a direct line. No need to go through a receptionist.

Ø  Lean Process Implemented-Production process to streamline the repair process and improve shop efficiency.

Ø  Improved Disassembly Process-Meticulous disassembly of each vehicle reduces supplements. Appraiser and technician disassemble vehicle together to ensure nothing is missed. Reduces supplements.

Ø  Parts Mirror Matching-All parts received for a repair are unpackaged and matched before being delivered to the technician. When all parts are in and verified correct they are then given to the technician. This helps to reduce the wrong or missing parts interruption that can add a day or two to a repair.

Ø  Increased Quality Control-Multiple QC inspections are done as the car proceeds through the process. Attached QC form is applied to a window on each car going through the shop and is signed by multiple personnel at various phases of the repair process.

Ø  CCC1 Management System-CCC Information Systems newest management software for collision centers.

Ø  Digital Document Storage-All documents will be scanned into the electronic folder of each job. Document retrieval takes a matter of seconds and can be e-mailed from the folder. Photos will automatically be stored in the CCC1 document folder after the merger. All office employees have the ability to scan and retrieve documents.

Ø  Audit Capability-Estimates audited by CCC’s Accumark Advisor enable us to be more compliant.